Effective Date: June 06. 2021
Advatek Technology Solutions (“Advatek,” “we,” “our,” or “us”) respects your privacy and is committed
to protecting the personal information you share with us through our website, communications, support
services, and business operations.
1. Information We Collect
We may collect the following categories of personal information:
- Name, company name, job title, mailing address, email address, and phone number
- Information submitted through contact forms, support requests, onboarding forms, or service inquiries
- Billing and transaction information, where applicable
- Technical and device-related information such as IP address, browser type, operating system, and website usage data
- Business information necessary to provide managed IT, cybersecurity, continuity, and related services
- Any other information you voluntarily provide to us
2. How We Use Personal Information
We may use personal information to:
- Respond to inquiries and provide customer support
- Deliver, manage, secure, and improve our services
- Communicate about projects, service updates, appointments, billing, and operational matters
- Maintain system security, monitor for threats, and support compliance obligations
- Perform internal administration, recordkeeping, and business continuity activities
- Comply with legal, contractual, and regulatory requirements
3. How We Share Personal Information
We do not sell personal information.
We may share personal information only as needed with:
- Service providers and technology platforms that help us operate our business and deliver services
- Professional advisors such as legal, accounting, or insurance providers
- Partners, auditors, or regulators where required by contract, law, or compliance obligations
- Successors or counterparties in connection with a merger, acquisition, financing, or business transfer
We require appropriate safeguards when personal information is handled by service providers or other authorized parties.
4. SMS Communications
If you provide your mobile number and opt in to receive SMS messages from Advatek Technology Solutions,
we may use SMS for service-related communications such as appointment coordination, project updates,
support notifications, or other operational messages.
SMS consent is not shared with third parties or affiliates for marketing purposes.
Message frequency may vary. Message and data rates may apply. You may opt out at any time by replying STOP,
and you may request help by replying HELP or contacting us using the information below.
5. Data Security
We maintain administrative, technical, and operational safeguards designed to protect personal information.
These safeguards include access controls, multi-factor authentication, endpoint protection, patch management,
mobile device management, logging, backup practices, and periodic review of security controls.
6. Data Retention
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this
policy, including to provide services, meet contractual obligations, resolve disputes, enforce agreements,
and comply with applicable legal or regulatory requirements.
7. Cookies and Analytics
Our website may use cookies or similar technologies to support website functionality, security, analytics,
and user experience improvements. You can control cookies through your browser settings.
8. Your Choices and Rights
Depending on your location, you may have rights regarding your personal information, such as the right to
request access, correction, deletion, or limitation of certain uses. To make a request, contact us using
the information below.
9. Third-Party Websites
Our website may contain links to third-party sites. We are not responsible for the privacy practices or
content of those third-party websites.
10. Children’s Privacy
Our website and services are not directed to children under 13, and we do not knowingly collect personal
information from children under 13.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised
effective date.